Terms & Conditions

General Terms Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Our’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘TwentyOff’ or ‘Zettalyte Technologies Pte Ltd’ or ‘SnapGoShop’ or ‘Our’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Zettalyte Technologies Pte Ltd, 10 Anson Road, #10-11 International Plaza, Singapore 079903. Our company registration number is 201509077N incorporated in Singapore on 06/04/2015. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Singapore.
Terms of Use
Please read these Terms of Use carefully (including our Security & Privacy Policy (http://twentyoff.sg/privacypolicy.aspx) before using our website TwentyOff (“Site”), our TwentyOff software, chatbot or mobile applications(“App”) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to TwentyOff (“Zettalyte Technologies Pte Ltd”, “we”, “our” or “us”).
By accessing this Site, App and/or using the Services, you hereby agree that you have read and agree to be legally bound by these Terms of Use (including our Security & Privacy Policy (http://twentyoff.sg/privacypolicy.aspx). If you do not accept these Terms of Use, please leave the Site, App and/or discontinue use of the Services immediately.  
‘We’ may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site or through the App.  Any use of the Site, App or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you.  If you do not agree to the amended Terms of Use, you have the right to stop using the Site, App and Services.  
    Site App and Services
  1. The Site and App is owned and maintained by Zettalyte Technologies Pte Ltd.
  2. TwentyOff operates an online grocery store through the Site, chatbot or App, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of grocery products; and operates and offers scheduling of third party seller (Marketplace), payment gateway, logistics provider, courier, or vehicle through the use of Site or App:
    • access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;  
    • search engines or tools;
    • blogs, message boards, communication tools;
    • email or message alerts; and
    • any other services, features, content or applications that we may offer through the Site or App from time to time in our sole and absolute discretion.
  3. Zettalyte Technologies Pte Ltd. reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time.  We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice or liability.
 
    License
  1. Zettalyte Technologies Pte Ltd.  hereby grants you a personal, non-exclusive and non-transferable licence to use the Site and/or App, and access and use the Services available via the Site and/or App, subject to the terms set out in these Terms of Use.
  2. You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:
    1. any Service;
    2. the Site or App;
    3. any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, App or Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of Zettalyte Technologies Pte Ltd.  or unless expressly permitted in these Terms of Use.
      1. Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or otherwise provide access to the Site, App, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Zettalyte Technologies Pte Ltd.    
      2. The Site, Chatbot, App and all Content are the copyrighted work of Zettalyte Technologies Pte Ltd.  or our content or software providers, and Zettalyte Technologies Pte Ltd.  reserves and retains all rights in the Site, App and Content.  
      3. You may not decompile, reverse engineer or otherwise attempt to discover the source code of the App or any Content, except under the specific circumstances expressly permitted by law or Zettalyte Technologies Pte Ltd.  in writing.
      4. You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, App, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.
 
    Account Information
  1. To access certain parts of the Site, App or Services, you will be required to sign-up for an account with TwentyOff (“Account”) and select a user name ("User Name") and password ("Password").
  2. You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password.  You agree not to:
    1. share or permit others to use your Account or Password; or
    2. assign or transfer your Account to any other person or entity.
  3. You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. Zettalyte Technologies Pte Ltd.  shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account.  If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at: admin@zettalyte.com.  You may not authorize others to use your user account, and you may not assign or otherwise transfer your user account to any other person or entity
  4. Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.
  5. Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by clicking here.
  6. Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
    1. cancel any orders placed through such Account(s);
    2. cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s) and charge full price for items purchased;  
    3. prohibit such Account(s) or persons from participating in any promotions, contests or surveys of RedMart; and/or
    4. merge, suspend and/or terminate Account(s).
     
  • Delivery areas
Islandwide in the Republic of Singapore
    Orders, Pricing & Payments
  1. Orders
    1. All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use.  All orders shall be subject to acceptance by Zettalyte Technologies Pte Ltd.  Processing of payment for an order shall not in itself constitute acceptance of the order by Zettalyte Technologies Pte Ltd.,  provided that where an order for any product(s) is rejected or cancelled by Zettalyte Technologies Pte Ltd., any payment made for such order shall be reversed or refunded by Zettalyte Technologies Pte Ltd. in accordance with our prevailing refund policy at such time.
    2. Zettalyte Technologies Pte Ltd reserves the right to limit the quantity of any item sold in any order whether individually as an order or individual product or as a group of products or as a group of orders in any and every combination possible.
    3. All orders made by you are subject to stock availability.  Zettalyte Technologies Pte Ltd.  reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. Zettalyte Technologies Pte Ltd.  reserves the right to limit your order or the quantity of a particular product you may order.
  2. Product Information, Pricing and Payment
    1. Zettalyte Technologies Pte Ltd.  endeavours to provide you with accurate and up-to-date pricing, product and promotional information.  However, errors may sometimes occur and we do not guarantee that the pricing, images, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete.  You agree that Zettalyte Technologies Pte Ltd.  shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services.  The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services.  If a product offered by Zettalyte Technologies Pte Ltd. itself is not as described, your sole remedy is to return it in unused condition.  
    2. If the actual price of any item ordered by you is higher than that reflected on the Site, App or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price.  By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time.  If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
      Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout.  The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:
    1. in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and
    2. in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
    3. All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
  3. Payment for all orders shall be made in Singapore dollars.
  4. We accept payment for orders by MasterCard, Visa, Nets, Cash, popular e-wallets and PayPal only. Kindly note that PayPal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by PayPal is subject to change. Zettalyte Technologies Pte Ltd.  is unable to accept paper checks, food stamps, or third-party coupons.
  5. By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
  6. Zettalyte Technologies Pte Ltd.  will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs.  However, in the event such an order is processed, Zettalyte Technologies Pte Ltd.  reserves the right to collect funds for any uncollected transactions owed to it. Zettalyte Technologies Pte Ltd.  may charge a fee of SGD 5 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing.  
  7. If you fail to pay any fees or charges when due or if a redelivery or restocking fee is imposed, Zettalyte Technologies Pte Ltd.  may charge such amount directly to the credit card identified in your Customer Account Information and Zettalyte Technologies Pte Ltd.  may suspend or terminate your access to TwentyOff services.  You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Zettalyte Technologies Pte Ltd.  may incur in its efforts to collect any unpaid balances from you.  Your right to use the TwentyOff services is subject to limits established by Zettalyte Technologies Pte Ltd.  nd/or by your credit card issuer.
 
    TwentOff Marketplace
  1. Parties other than Zettalyte Technologies Pte Ltd.  operate and sell products through Marketplace stores or Relay Application, provide services, or sell product lines through the TwentyOff Marketplace. In addition, we may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Zettalyte Technologies Pte Ltd. does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
 
    Promotions, Voucher Codes and other Privileges and Programmes
  1. From time to time Zettalyte Technologies Pte Ltd.  may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions, which can be found on the Site and are hereby incorporated by reference into these Terms of Use.
  2. Promotions, contests, privileges, and programmes are only valid for the time period specified by Zettalyte Technologies Pte Ltd.  and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.
  3. Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.
  4. Where you are permitted to return any product to TwentyOff for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product.  Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis.  Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.  If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item TwentyOff may charge the delivery fee and/or the full value of the order without the promotion.
  5. Zettalyte Technologies Pte Ltd.  decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
  6. Zettalyte Technologies Pte Ltd.  reserves the right to discontinue or amend any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.
  7.  
    Deliveries & Returns
  1. Deliveries
    1. Delivery slots are subject to availability.
    2. Zettalyte Technologies Pte Ltd.  will endeavour to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries such as weather, traffic, haze, etc.  You agree that Zettalyte Technologies Pte Ltd.  shall not be liable for any deliveries made outside the delivery time frame. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternative location and/or date.
    3. Please notify TwentyOff immediately of any change to your delivery address, date or time of delivery, or contact number.  Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of SGD 5.  
    4. Zettalyte Technologies Pte Ltd.  aims to provide our customers more options for receiving their orders.  For certain deliveries, TwentyOff provides the option for having your orders left at your doorstep as an “Unattended Delivery.”  Please note that some orders won't be eligible for Unattended Delivery.  While our goal is to honour your preferences whenever possible, we can't guarantee that our drivers will be able to meet these instructions under all circumstances.  Please note that if you selected an Unattended Delivery and no one is available to accept delivery of the order, the Driver will leave your order unattended on or in front of your premises.  We encourage you to retrieve your groceries as soon as possible once delivered. Where you specifically instruct TwentyOff to leave your delivery outside the door of the specified delivery address, such delivery (including unattended alcohol) shall be at your sole risk and you accept all liability and risk of loss, theft, and damage.  For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.
    5. If the delivery includes alcoholic drinks or any other age-restricted items, which may not be delivered to a minor, please ensure a person of 18 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items Zettalyte Technologies Pte Ltd.  reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 18 years old, and to charge the Customer an additional re-delivery fee of SGD 10.  Zettalyte Technologies Pte Ltd.  also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.  You agree that if any applicable legal requirements for the delivery of alcohol are not met, Zettalyte Technologies Pte Ltd.  reserves the right to cancel the alcohol-related portion of your order.
    6. Zettalyte Technologies Pte Ltd.  delivers case sizes of a variety of different goods, including laundry detergent, beverages, rice, etc.  Given the heavy weight of some of these products, and our concern for the health of our drivers, we have purchase limits on a variety of these items on our web site.  Also in the interest of safety, we do not deliver to walk-ups (a building without an elevator) above the 5th floor, or deliver more than 3 cases of beverages above the 4th floor.  In the event of a broken elevator, we also do not ask our drivers to carry groceries more than 5 floors.  Our technology cannot, and does not, enforce these limits.  We ask our customers to abide by these service limitations, as we may limit deliveries when orders exceed these requirements.  Again this limitation exists only to protect the health of our delivery staff.  We appreciate your understanding and cooperation.
  2. Returns
    1. We ask that you please check your order upon delivery. If you’re not completely happy with your products, let us know within 7 days from your delivery date and we’ll give you a full refund. If there is any damaged or incorrect grocery product(s) (including delivery of additional product(s) not ordered by you), please contact us within 7 days of your delivery date at contact@zettalyte.com or call us at +65 9130 9115. Zettalyte Technologies Pte Ltd.  at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
    2. We ask that all returned products are not used or expired, and in the original box and/or packaging. Zettalyte Technologies Pte Ltd.   reserves the right, but has no obligation to, inspect the returned product and to determine whether the product was rightfully returned in accordance with this paragraph. Where Zettalyte Technologies Pte Ltd.  exercises its right to inspect the Product, Zettalyte Technologies Pte Ltd’s  decision in respect of such returned products shall be deemed final and binding on you.
     
 
    Comments, Feedback, and Other Information
  1. You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment.  Zettalyte Technologies Pte Ltd.  reserves the right (but not the obligation) to review, remove or edit such content.
  2. You hereby grant Zettalyte Technologies Pte Ltd.   a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as Zettalyte Technologies Pte Ltd.   may require at its sole discretion.  You further agree that Zettalyte Technologies Pte Ltd.   may use and publish your name in connection with such Comments.
  3. If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site or App, please contact us at admin@zettalyte.com
  4.  
    Disclaimers & Limitations
  1. While we make every effort to ensure that the Site, App, Services and all Content is accurate and complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied.  To the fullest extent permissible pursuant to applicable law, Zettalyte Technologies Pte Ltd.  isclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement.  Without limiting the foregoing, Zettalyte Technologies Pte Ltd.  does not warrant that the functions contained in or access to the Site, App, Services, Content or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device.  Zettalyte Technologies Pte Ltd.  does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site, chatbot or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.   The Site, App, and Service is provided to you strictly on an “as is” basis. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise including or otherwise, including, without limitation, any limitation, any implied warranty or merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by guaranty as to the reliability, safely, timeliness, quality, suitability or availability of any services, products, or goods obtained by third parties through the use of the services or Site, App, or Services.  Your use of the Site, App, or Services and any third party services or products remains solely with you to the maximum extent permitted by law.
  1. You agree that:
    1. Zettalyte Technologies Pte Ltd.  shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site, App or Services without assigning any reason; and
    2. Access to or the operation of the Site, the App and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors;
    3. Zettalyte Technologies Pte Ltd’s Site, Chatbot, App, and Service may be subject to limitations, delays, and other problems inherently and in any such event, Zettalyte Technologies Pte Ltd.  hall not be liable for any loss, liability or damage, which may be incurred as a result.
  2. In no event shall Zettalyte Technologies Pte Ltd.  e liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, the App, Content or any other website or device or products / services sold by these platforms.  In the event that Zettalyte Technologies Pte Ltd. is liable for damages despite the foregoing provision, you agree that Zettalyte Technologies Pte Ltd’s aggregate liability to you for any and all causes of action in relation to:
    1. any order, sale or delivery of any product by Zettalyte Technologies Pte Ltd.  under these Terms of Use shall not exceed the price of the product giving rise to such claims; and.
    2. in all other cases (including any use of the Site, App or Services), shall not exceed 150 SGD..
  3. In no event shall Zettalyte Technologies Pte Ltd.  be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site, App or Content, or your use of, or the inability to use, the Services, Site, App, Content or any other website or device or products / services sold by these platforms, even if Zettalyte Technologies Pte Ltd. or a Zettalyte Technologies Pte Ltd.  authorised representative has been advised of, or should have foreseen, the possibility of such damages. .
  4.  
  5. You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by Zettalyte Technologies Pte Ltd.  at either reasonable costs or no costs to you.
  6.  
 
    Security & Privacy
  1. Zettalyte Technologies Pte Ltd.  ecognises the importance of keeping your personal information and data secure and private.  To understand our security and privacy policies and practices, please read our Security & Privacy Policy ____________________
  2. Please do not submit any personal information or data without first reading our Security & Privacy Policy __________________ which explains our data use and privacy practices in detail.
  3.  
    Suspension and Termination
  1. You agree that Zettalyte Technologies Pte Ltd.  has the right in its sole and absolute discretion and without notice or liability to:
  1. restrict, suspend, or terminate your access to all or any part of the Site, App or Services; and/or
  2. terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account,
without assigning any reason.   1 Without prejudice to the generality of the above, Zettalyte Technologies Pte Ltd.  reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.    
    Notification of Infringement
  1. Zettalyte Technologies Pte Ltd.  reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, App, Services or Content (“Infringing Material”) and take appropriate action.  If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, App or Services, please notify admin@zettalyte.com in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
  2. All Infringement Notices shall be sent to Zettalyte Technologies Pte Ltd, 10 Anson Road, #10-11 International Plaza, Singapore 079903 addressed as follows: Attn Chief Executive Officer (Legal Notice)
  3. Zettalyte Technologies Pte Ltd.  will duly consider all Infringement Notices submitted in the above manner.  In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against Zettalyte Technologies Pte Ltd.  in respect of any Infringing Material, unless you have first given Zettalyte Technologies Pte Ltd.  the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter Zettalyte Technologies Pte Ltd.  refuses or fails to remove the Infringing Material within a reasonable time.  Where Zettalyte Technologies Pte Ltd.  removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against Zettalyte Technologies Pte Ltd.  under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by Zettalyte Technologies Pte Ltd.  
  4. You acknowledge and agree that Zettalyte Technologies Pte Ltd.  has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.
  5.    
    Jurisdictional Issues
  1. The Site, chatbot, App and Services are meant for use by residents of Singapore only. Zettalyte Technologies Pte Ltd.  akes no representation that the Services and Contents of the Site or App are appropriate or available for use in your location.  Those who choose to access this Site or App from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
 
    Indemnity
  1. You agree to indemnify and hold Zettalyte Technologies Pte Ltd. , and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:
  1. any use of the Site, chatbot, App or any Service;
  2. your connection to the Site or App;
  3. your breach of any terms and conditions of these Terms of Use;
  4. your violation of any rights of any third party, including providers of courier services arranged via the Site, App or any Service;
  5. your violation of any rights of another person or entity; or
  6. your breach of any statutory requirement, duty or law.
 
    Severability        
  1. If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.  
  2.  
    Relationship of Parties
  1. in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between Zettalyte Technologies Pte Ltd.  and you and neither party shall have any authority to bind the other in any way..
  2.  
    Waiver
  1. No waiver of any rights or remedies by Zettalyte Technologies Pte Ltd.  shall be effective unless made in writing and signed by an authorised representative of Zettalyte Technologies Pte Ltd..
  2. A failure by Zettalyte Technologies Pte Ltd.  to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times..
  3.  
    Majeure
  1. No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
  2. For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use.  Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.
  3.  
Governing Law & Jurisdiction
  1. These Terms of Use and all matters relating to your access to, or use of, the Site, App and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.
  2. You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

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